Saturday, July 16, 2011

Government's IT services of poor quality?

Having worked in enterprise IT development & support, I pretty much knew how streamlined the IT support process are for customer care agents if they face any issues. Being used few Indian government IT services my experience is mixed, especially on how their IT support operate.

Filing income taxes online works smoothly. Try 'Contact Us' link by mailing to the support id provided, you'll never get back response. Their mission mantra is 'Use it while it works'.

BSNL is much better, may be because they were an ISP. Though their website is horrible it works mostly.

IRCTC has well known story about 8AM service. Better of all government related ones.

Tamilnadu electricity bills can be paid online. Trust me it's an luxury considering how their offices work. TNEB has enough manpower to collect bills in their offices but their internal IT infrastructure is unreliable. Two hours I waited to pay bill, thrice their network broke down 'Unable to connect to server'. And these guy don't contact IT support but refresh the page every 2 mins. That's how they operate to great inconvenience to consumers.

It's most possible few well known Indian IT companies may have provided these below average IT services. How do they take credit for these poor services?

Sunday, July 3, 2011 favoring bad businesses

Internet is a boon for small businesses. Customers can easily find them using online classifieds. It's beneficial for consumers as well in finding better deals. But how do you trust these businesses? Will they provide quality service as claimed? Everyone ends with different experience and so we have a rating system to figure out what we can expect. But the rating system works assuming there are no manipulation like businesses creating dummy users. Ebay/Amazon rating system is better because of money transaction happening with every rating. That's not the case with classifieds and with India's online classified. All you need is mobile number and email-id, let the manipulation begin. To make it worse Sulekha restricts negative reviews, only positive reviews gets published. Why? Aren't they supposed to protect consumer from bad businesses? The packers I dealt with are no way professionals. Shouldn't others knew about it. Three good reviews for the packers making them look genuine, very easily manipulated reviews.

All Sulekha had to say is -

Please note that currently we don’t have any option to write review about advertisers/responders. However, We have forwarded your feedback to the concerned department.

So its better to check about business before dealing with them especially when there isn't good review/rating system.

Anyways stay away from these  Amirtha packers & movers, not worth dealing with.