Sunday, July 3, 2011

Sulekha.com favoring bad businesses

Internet is a boon for small businesses. Customers can easily find them using online classifieds. It's beneficial for consumers as well in finding better deals. But how do you trust these businesses? Will they provide quality service as claimed? Everyone ends with different experience and so we have a rating system to figure out what we can expect. But the rating system works assuming there are no manipulation like businesses creating dummy users. Ebay/Amazon rating system is better because of money transaction happening with every rating. That's not the case with classifieds and with Sulekha.com India's online classified. All you need is mobile number and email-id, let the manipulation begin. To make it worse Sulekha restricts negative reviews, only positive reviews gets published. Why? Aren't they supposed to protect consumer from bad businesses? The packers I dealt with are no way professionals. Shouldn't others knew about it. Three good reviews for the packers making them look genuine, very easily manipulated reviews.

All Sulekha had to say is -

Please note that currently we don’t have any option to write review about advertisers/responders. However, We have forwarded your feedback to the concerned department.

So its better to check about business before dealing with them especially when there isn't good review/rating system.

Anyways stay away from these  Amirtha packers & movers, not worth dealing with.